CUSTOMER CARE

HOW TO CARE FOR YOUR SLOW BEACHWEAR ITEM?

We recommend hand washing your swimsuit in cold water with the Laundress Delicate Wash or other gentle detergent. Leave it out to dry under the shade, do not leave it to dry in direct sun. Do not put your swimsuit in the washer or dryer. We do not recommend wearing the swimwear in very chlorinated water or exposing it to something that might result in a stain. In order to make the special fabric of our swimwear, we do not treat it with any chemicals to make it resistant to stains or discoloring. For any questions about our products, please e-mail us via info@slowbeachwear.com.


SIZING:

Our size scale is as follows. If you have any questions about sizing, send us an email at info@slowbeachwear.com and we’ll do our best to help you!

EXCHANGE AND RETURN: 

Returning an item couldn’t be easier. Try your purchases on in the comfort of your own home and if you need to send them back, you have 28 days (except items marked FINAL SALE) from the date you received your order to exchange or return. Please contact info@slowbeachwear.com to notify us of your return.

Items must be unwashed, unworn and with original tags and hygienic liner. We do not offer refunds at this time. Shipping costs are non-refundable. Return handling and return shipping costs are the responsibility of the customer.

SLOW beachwear has full discretion in determining if items are in original condition when returned; products washed or worn will not be accepted.

SHIPPING:

SLOW beachwear delivers it's goods to any country in the world. Standard orders are typically processed between 1-3 business days and shipped within 3-10 days using the method of your choice. Pre-orders typically ship in 4-6 weeks. We do our best but sometimes processing may take longer, however, depending on our ability to meet the prevailing order volume.  SLOW beachwear is not responsible for any customs fees or duties incurred on international shipments as these are the responsibility of the purchaser. Please check with your local customs office about rules and regulations that may apply to you. Please note, however, even with these shipping methods, transit times may vary due to customs delays. If you’re having trouble with your order, please don’t hesitate to contact us via e-mail info@slowbeachwear.com.

Orders are in transit business days only. We keep up with our stock, but due to demand, some items may be purchased on backorder and may be delayed. In the event of shipping delays for any reason we will inform you via e-mail as soon as possible.

For any questions about your order, please email info@slowbeachwear.com.

 

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